Call Center References

Friday, March 20th, 2009

Internet: http://www.tech-faq.com/call-center-services.shtml (Access: 20.03.2009) Internet: http://www.yourccc.com/ (Access: 20.3.2009)

Lesson Plan 7 Call Center

Friday, March 20th, 2009

1. Introduction Show the Homepage of CCC Competence Call Center to highlight the importance and widespread activities of call centers. http://www.yourccc.com/en/main-menu/company.html 2. Objectives Know the different services offered by call centers: incoming, outgoing, E-mail, Fax, Letter, Consulting, and Training Know call center related jobs: inbound agent, outbound agent, IT-administration, team manager, project manager, human resources ...