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Literature

International Marketing References

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Backhaus, K. , Büschken, J. & Voeth, M. (2005). International Marketing. New York: Palgrave Macmillan Internet: http://www.adidas-group.com/en/ourgroup/our_business/default.aspx (15.02.2010) http://en.wikipedia.org/wiki/Fiat_Palio (15.02.2010)

Call Center References

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Internet: http://www.tech-faq.com/call-center-services.shtml (Access: 20.03.2009) Internet: http://www.yourccc.com/ (Access: 20.3.2009)

New Technologies References

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Santiago Remacha Esteras: Infotech English for Computer Users. Cambridge University Press. Third Edition.

Storage Devices References

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Santiago Remacha Esteras: Infotech English for Computer Users. Cambridge University Press. Third Edition.

Culture References

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Mole, John (2003). Mind Your Manners. Managing business cultures in the global Europe, Nicholas Brealey Publishing. London.