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Culture

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  The Culture Triangle Model The culture triangle is a model showing that three categories determine how people behave and how they interact: communication, organization and leadership. Communication is centred on language, nonverbal communication and… Culture

Global Marketing

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1. DECIDING WHETHER TO GO ABROAD Objectives: 1.Know factors a company should review before it goes abroad 2.Know how companies can evaluate and select specific foreign markets to enter Companies need to enter and compete… Global Marketing

Consumers in B2B Markets

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For being successful in B2B marketing it’s crucial to understand the structure, organisation and processes of B2B procurement. B2B customers can be classified according to the following criteria: users of products and organisational goals. User,… Consumers in B2B Markets

Cookie Monster Case Study

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The French food manufacturer Biscuiterie Francaise produces various types of consumer goods. The company is a specialist in manufacturing soft drinks and biscuits. BF intends to enter the German market, firstly only with its biscuit… Cookie Monster Case Study

Call Center References

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Internet: http://www.tech-faq.com/call-center-services.shtml (Access: 20.03.2009) Internet: http://www.yourccc.com/ (Access: 20.3.2009)

Lesson Plan 7 Call Center

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1. Introduction Show the Homepage of CCC Competence Call Center to highlight the importance and widespread activities of call centers. http://www.yourccc.com/en/main-menu/company.html 2. Objectives Know the different services offered by call centers: incoming, outgoing, E-mail, Fax,… Lesson Plan 7 Call Center

Green Home Case Study

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Green Home is a company offering sustainable furniture for a sustainable living. Their product range comprises a wide selection of fashionable furniture with a social conscience. The products are made of raw material such as… Green Home Case Study

Points of view

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This lesson will help you to sort through the myriad points of view offered on the Internet and evaluate the sources and purposes of the articles on the Websites. You will read several articles and… Points of view

Media-awareness

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Reading between the lines In order to become well-informed adults, it’s a good idea for you to develop the habit of reading the news and keeping informed on important topics, such as world-events, business and… Media-awareness